In our increasingly diverse society, organisations require more than ever intercultural awareness and effective cross- cultural communication skills to achieve their goals. Understanding and appreciating intercultural differences builds the basis for effective relationships with culturally diverse clients, customers, colleagues and business partners.
This training enables participants to recognise the impacts of culture on personal and collective values, communication style and behaviour and delivers effective strategies to improve cross-cultural understanding and communication. It effectively promotes awareness and increases personal skills and strategies for achieving cultural competence.
WHO SHOULD ATTEND?
-
Everyone in contact with people from CALD (culturally and linguistically diverse) backgrounds
-Managers
-Supervisors
-Team Leaders
-Human Resource Specialists
-Employees
-Business Owners
This training enables participants to recognise the impacts of culture on personal and collective values, communication style and behaviour and delivers effective strategies to improve cross-cultural understanding and communication. It effectively promotes awareness and increases personal skills and strategies for achieving cultural competence.
WHO SHOULD ATTEND?
-
Everyone in contact with people from CALD (culturally and linguistically diverse) backgrounds -
Managers-
Supervisors-
Team Leaders-
Human Resource Specialists-
Employees-
Business OwnersCOURSE CONTENT:
-
The impact of culture: values, attitudes and behaviours -
Intercultural competence at the workplace -
Assumptions and Stereotypes-
Perceptions and expectations across cultures: how your organisation is seen-
Cross-cultural communication: best practice-
Your own work and communication preferences: how and when to adapt-
Developing your intercultural competence:awareness, skills and strategiesCULTURAL AWARENESS TRAINING
Inadequate communication with people who have limited English proficiency limits their ability to access services but also has profound impact on the quality of service they receive once they have accessed it. Where communication between client and service personnel iss disturbed, interpreters and translators are of invaluable aid.
Often the success of an interpreting session depends on the worker having acquired skills in the effective use of interpreters. These skills are developed in this practical training.
For further information or a free and friendly consultation at your workplace,
Often the success of an interpreting session depends on the worker having acquired skills in the effective use of interpreters. These skills are developed in this practical training.
For further information or a free and friendly consultation at your workplace,
contact us
here.
WORKING WITH TRANSLATORS AND INTERPRETERS
COURSE BENEFITS
1
.
Cost and time savings by better
u
nderstanding of the correct use of interpretersand translators in your organisation2.
Saving time by being able to choose the right interpreter for the right situation3.
Improved ability to use interpreters in the workplace through practical examples and case studies of interpreter sessions4.
Improved client communication by learning practical strategies for engaging moreeffectively with persons from CALD (culturally and linguistically diverse) backgroundsRequest a quote
Request a quote
COURSE CONTENT
for the right situation2.
Using bilingual staff - ethical questions4.
What to do before, during and after a session5.
Reading between the lines - cultural issues6.
Code of conduct for translators and interpreters7.
Good practice, rights and responsibilities when working with interpreters8.
Practical exercises on phrasing, pausing and thinking client- and interpreter friendly9.
Easy EnglishWHO SHOULD ATTEND?
-
Everyone in contact with people fromdiverse cultural backgrounds -
Managers-
Supervisors-
Team Leaders-
Human Resource Specialists-
Employees-
Business OwnersServices
Training Programs
Cultura FrancaABN 74 865 959 747www.culturafranca.com.au training@culturafranca.com.auTel. (03) 93975409
ABN 74 865 959 747www.culturafranca.com.au training@culturafranca.com.auTel. (03) 93975409
"Your expertise on the culture of our host country prepared us extremely well for our posting."
DRA, participant
DRA, participant
"I had no idea that the same situation can be interpreted differently by people from other cultures. Thanks for opening my eyes!"
Winkels Akademie, participant
Winkels Akademie, participant
"I now feel confident that I can handle cultural differences on my overseas posting. Thank you and well done!"
Nokia, participant
Nokia, participant
"Your trainer managed to teach us practical skills rather than just awareness. I highly recommend it."
Guardian, participant
Guardian, participant
"We now understand what drives different behaviour and how to adapt to it."
City of Port Phillip, Participant
City of Port Phillip, Participant
"Your pre-departure training is a must for anyone relocating to another culture."
Corning Inc., Participant
Corning Inc., Participant
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