WHO SHOULD ATTEND?

-Everyone in contact with people from
CALD (culturally and linguistically
diverse) backgrounds
-Managers
-Supervisors
-Team Leaders
-Human Resource Specialists
-Employees
-Business Owners

COURSE CONTENT

-

The business case for intercultural
planning and implementation
-Understanding culture and diversity in
Australia
-Developing an organisational
framework for cultural diversity
-Needs & Goals Analysis
-Conduct a cultural diversity analysis
-Dimensions of customer/client diversity
-Developing a cultural diversity
management action plan
-Action planning templates
-Work on an action planning example

ORGANISATIONAL CULTURAL COMPETENCE

COURSE BENEFITS

►

A framework for understanding your business
case for cultural diversity
 

►

Analysis of cultural values and behaviours
prevalent in your organisation
 

►

Understanding of the positive impact of a
cultural diversity strategy on your organisation
 

►

Clear action plan for implementing your
organisation’s intercultural objectives
 

►

Practical implementation example of a diversity
action plan project
Practical strategies for engaging more
effectively with persons from diverse cultures

Developing Cultural Competence