In our increasingly diverse society, organisations require more than ever intercultural awareness and effective cross-cultural communication skills to achieve their goals. Understanding and appreciating intercultural differences builds the basis for effective relationships with culturally diverse clients, customers, colleagues and business partners.
This training enables participants to recognise the impacts of culture on personal and collective values, communication style and behaviour and delivers effective strategies to improve cross- cultural understanding and communication. It effectively promotes awareness and increases personal skills and strategies for achieving cultural competence.
-
Everyone in contact with people from
CALD (culturally and linguistically
diverse) backgrounds
-Managers
-Supervisors
-Team Leaders
-Human Resource Specialists
-Employees
-Business Owners
This training enables participants to recognise the impacts of culture on personal and collective values, communication style and behaviour and delivers effective strategies to improve cross- cultural understanding and communication. It effectively promotes awareness and increases personal skills and strategies for achieving cultural competence.
WHO SHOULD ATTEND?
-
Everyone in contact with people fromCALD (culturally and linguisticallydiverse) backgrounds -
Managers-
Supervisors-
Team Leaders-
Human Resource Specialists-
Employees-
Business OwnersCOURSE CONTENT:
-
The impact of culture: values, attitudesand behaviours -
Intercultural competence at theworkplace -
Assumptions and Stereotypes-
Perceptions and expectations acrosscultures: how your organisation isseen-
Cross-cultural communication: best practice-
Your own work and communicationpreferences: how and when to adapt-
Developing your interculturalcompetence: awareness, skills andstrategies
INTERCULTURAL AWARENESS TRAINING
COURSE BENEFITS
►
In-depth cultural awareness and understanding of the impact of cultural differences►
Understanding of intercultural competence►
Acquiring the key skills needed when working with persons from CALD (culturally and linguistically diverse) backgrounds►
The necessary foundation and tools to become interculturally competent►
Enhance cultural sensitivity and competence►
Practical tools to reduce cross-cultural misunderstanding and encourage positive cross-cultural working relationshipsBusiness
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Developing Cultural Competence
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Cultura FrancaABN 74 865 959 74 www.culturafranca.com.au culturafranca@gmail.comTel.: (03) 93975409Mobile: 0432978261
ABN 74 865 959 74 www.culturafranca.com.au culturafranca@gmail.comTel.: (03) 93975409Mobile: 0432978261