TRAINING DATES & VENUES
 
4. August 2010, Wednesday, 6.00 – 9.30 pm
Venue: EAST MELBOURNE LIBRARY
&  COMMUNITY CENTRE
122 George Street
East Melbourne 3002
 
7. August 2010, Saturday, 2.00 - 5.30 pm
Venue: DOCKLANDS HUB
17 Waterview Walk
Docklands 3008
 
15. August 2010, Sunday, 2.00 - 5.30 pm
Venue: DOCKLANDS HUB
17 Waterview Walk
Docklands 3008
 
20. August 2010, Friday, 6.00 – 9.30 pm
Venue: EAST MELBOURNE LIBRARY
&  COMMUNITY CENTRE
122 George Street
East Melbourne 3002
 
SOLD OUT
25. August 2010, Wednesday, 6.00 – 9.30 pm
Venue: EAST MELBOURNE LIBRARY
&  COMMUNITY CENTRE
122 George Street
East Melbourne 3002
TRAINING COST & BOOKING
 
COST: Half-day program $85 pp. (incl. GST)
 
BOOKING: Bookings are essential.
 
Booking options:
 
1  Please complete the electronic booking form
     provided on our website or
2. Email your details (name, company, position,
    email, address, phone) to
 
culturafranca@gmail.com
 
 We will send you a confirmation and a tax invoice.
 
PAYMENT: Payment two weeks prior to the course.
 
Payment options:
 
1.By Paypal via our website
2.By cheque or
3.By direct payment to:
 
Jelena Belin (t/a CULTURA FRANCA)
St. George Bank
BSB 113879

Cross-cultural customer service


 
Training Course details
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Training Programs:

COURSE BENEFITS

 
 
►
Understand cultural variations on customer service expectations
 
►
Appreciate different communication styles across cultures
 
►
Recognise non-verbal communication barriers
 
►
Recognise cross-cultural barriers to the deliveryof outstanding customer service
 
►
Recognise and adapt to specific customer behaviour styles
 
►
Techniques for dealing with difficult customers
 
►
Tools for communicating with speakers of English as a second language
arrowslogan
"Your expertise on the culture of our host country prepared us extremely well for our posting."  
DRA, participant
"I had no idea that the same situation can be interpreted differently by people from other cultures. Thanks for opening my eyes!"
Winkels Akademie, participant
"I now feel confident that I can handle cultural differences on my overseas posting. Thank you and well done!"
Nokia, participant
"Your trainer managed to teach us practical skills rather than just awareness. I highly recommend it."
Guardian, participant
"We now understand what drives different behaviour and how to adapt to it."
City of Port Phillip, Participant
"Your pre-departure training is a must for anyone relocating to another culture."
Corning Inc., Participant

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Cultura FrancaABN 74 865 959 747www.culturafranca.com.au training@culturafranca.com.auTel. (03) 93975409