5 Million of Australia’s current population of 20 million have migrated to Australia within the last 50 years. Consequently, the proportion of older people from culturally and linguistically diverse (CALD) backgrounds is increasing. Yet, with age people often reverse to their culturally determined behaviours and lose the ability to communicate in English. This can make caring for the elderly and people with special needs from CALD backgrounds a challenge for aged care and social service specialists. In this training course you will learn how culture impacts on values, communication style and behaviour as well as culturally determined attitudes towards ageing, special needs, illness and the role of the government, community and family. You will learn about relevant demographic data of your catchment area and a roadmap on how to work, engage and communicate effectively with CALD clients from specific, demographically relevant cultures.
Please note that this course can be tailored and delivered separately to planning staff and field workers.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
For further information or a free and friendly consultation at your workplace, please
contact us
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awareness

CULTURALLY COMPETENT AGED CARE & SOCIAL SERVICES

COURSE BENEFITS

 
1. Improved client communication by learning
about the i
mpact of culture on communication,
attitudes and behaviour

 
2.
Improved service implementation by

adopting e
ffective strategies to improve

service outcomes for targeted cultures
 
3.
Improved service planning by un
derstanding culturally bound behaviour towards
Government, service, community and family

4.Better procedures by understanding of access barriers for CALD clients
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WHO SHOULD ATTEND?
-Everyone in contact with people from
diverse cultural backgrounds
-Aged Care & Social Service specialists
-Planning and field work staff
-Managers
-Supervisors
-Team leaders
COURSE CONTENT

 
1.Cultural values & dimensions
2.Community profile (demographics)
3.Cross-cultural communication elements
4.Communication styles
5.Attitudes and expectations:
towards Government & service,
ageing & care, disabilities
6.Issues with differing cultural views on service & care
7.Migration and culture shock cycles
8.Easy English
9.Pronunciation guide
10.Troubleshooting scenarios

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Training Programs

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"Your expertise on the culture of our host country prepared us extremely well for our posting."  
DRA, participant
"I had no idea that the same situation can be interpreted differently by people from other cultures. Thanks for opening my eyes!"
Winkels Akademie, participant
"I now feel confident that I can handle cultural differences on my overseas posting. Thank you and well done!"
Nokia, participant
"Your trainer managed to teach us practical skills rather than just awareness. I highly recommend it."
Guardian, participant
"We now understand what drives different behaviour and how to adapt to it."
City of Port Phillip, Participant
"Your pre-departure training is a must for anyone relocating to another culture."
Corning Inc., Participant

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About us

Cultura FrancaABN 74 865 959 747www.culturafranca.com.au training@culturafranca.com.auTel. (03) 93975409