In an increasingly diverse society and marketplace, being able to communicate effectively across cultures is a key competence for all employees, managers and business owners. Different attitudes and behaviours can cause stress, frustration and anxiety and can ultimately lead to a breakdown in communication. This can result in unsatisfied clients, ineffective work teams and missed business opportunities.
This practice oriented program raises participant’s awareness of the cultural issues that impact on communication with customers, colleagues and clients in a particular culture of interest. It provides practical tools and strategies, allowing participants to communicate more effectively and efficiently across cultures.
For further information or a free and friendly consultation at your workplace,
This practice oriented program raises participant’s awareness of the cultural issues that impact on communication with customers, colleagues and clients in a particular culture of interest. It provides practical tools and strategies, allowing participants to communicate more effectively and efficiently across cultures.
*
Please note that this program can either be tailored to a specific culture, e.g. German or can be delivered in a general context without a focus culture.For further information or a free and friendly consultation at your workplace,
please
contact us
.
COMMUNICATING WITH TARGET CULTURES*
COURSE BENEFITS
1.
Better understanding of your communication partner by appreciating the underlying attitudes, values and behaviours of people from other cultures
2.Better situational response by knowing how culture impacts
on customer and business communication
3.Improved ability to adapt to other cultures by analysing
key variations in communication styles across cultures
4.Easier communication by being aware of your own communication style by email, face-to-face and phone and its impact on counterparts from other cultures
5.Less cultural pitfalls by learning practical tools and strategies for communicating more effectively across cultures
1.
Better understanding of your communication partner by appreciating the underlying attitudes, values and behaviours of people from other cultures2.
Better situational response by knowing how culture impacts on customer and business communication3.
Improved ability to adapt to other cultures by analysingkey variations in communication styles across cultures4.
Easier communication by being aware of your own communication style by email, face-to-face and phone and its impact on counterparts from other cultures5.
Less cultural pitfalls by learning practical tools and strategies for communicating more effectively across culturesRequest a quote
Request a quote
COURSE CONTENT
1.
Understanding culture and diversity: definitions, layers and impact of culture on communication2.
Cross-cultural values, attitudes and behaviours: time, space, group dynamics, authority, tasks, relationships and teamwork*
3.
Cross-cultural communication styles: high/low context, direct/indirectness*
4.
Interpreting context and personality5.
Communication differences face-to-face, phone & email6.
Language issues: English as an international language7.
Effective communication in practice: tools, strategies & the personal competence thresholdWHO SHOULD ATTEND?
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diverse cultural backgrounds -
Managers-
Supervisors-
Team Leaders-
Human Resource Specialists-
Employees-
Business OwnersServices
Training Programs
"Your expertise on the culture of our host country prepared us extremely well for our posting."
DRA, participant
DRA, participant
"I had no idea that the same situation can be interpreted differently by people from other cultures. Thanks for opening my eyes!"
Winkels Akademie, participant
Winkels Akademie, participant
"I now feel confident that I can handle cultural differences on my overseas posting. Thank you and well done!"
Nokia, participant
Nokia, participant
"Your trainer managed to teach us practical skills rather than just awareness. I highly recommend it."
Guardian, participant
Guardian, participant
"We now understand what drives different behaviour and how to adapt to it."
City of Port Phillip, Participant
City of Port Phillip, Participant
"Your pre-departure training is a must for anyone relocating to another culture."
Corning Inc., Participant
Corning Inc., Participant
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Cultura FrancaABN 74 865 959 747www.culturafranca.com.au training@culturafranca.com.auTel. (03) 93975409
ABN 74 865 959 747www.culturafranca.com.au training@culturafranca.com.auTel. (03) 93975409